Digital Telephone Systems

The telephone system is a company's main link with the outside world and can have a major impact on potential customers' first impressions of a business. The choice of phone system is one of the most important decisions a company can make. Get it right and you can look forward to improved communications and efficiency. Get it wrong and you run the risk of alienating your existing and potential customers.

Positive IT’s aim is to provide a simplified communications experience introducing clarity and management to telecommunications line infrastructure and call routing.

Through extensive research and development and testing, Positive IT have chosen the Aastra IntelliGate Business Telephone Systems. awarded “Best Buy Jan 2007, 2008 and 2009” (What to Buy for Business) for the IntelliGate 2025 Telephone System. Aastra is a world leader in communication and data products, combining leading edge technology and innovation with Swiss-built reliability and award-winning Bang & Olufsen design.

Aastra telephones deliver pure digital quality and have a wide range of advanced user-friendly features and team functions for efficient working.

To extend the Telephony beyond the traditional PBX, we have partnered with two other companies to offer the best in advanced telephony applications, these include:

• Call Logging
• Computer Telephony Integration (CTI)
• Call Recording
• Advanced Voicemail and Auto Attendant

In addition to the supply of your Aastra Telephone System, Positive IT will help you manage your communications through:

• Line Usage Analysis
• Identification of Abusive Calling
• Intelligent call routing to ensure least cost service route
• BT Line Rental, Calls and Broadband from one supplier
• Online Access to your telephone calls 24 hrs in arrears
• Criteria based Email Notification for call profiling

Through a site survey and analysis of your voice traffic, we will build the communications experience around your requirements. The telephone system will be configured to intelligently route your calls, choosing the least cost route, whether this by through ISDN, Internet or Mobile networks.

Whether you are a sole trader or large enterprise, whether you require a traditional phone system or the latest IP-based system, Aastra technology offers your business a solid, future-proof platform that will maximize your business efficiency, whilst keeping your communications costs to a minimum.

Standard Features

*  PRA ISDN30e available only on 150/300/2025/2045/2065 with optional trunk card.
** Features not available on Analogue trunks and only available on Digital/IP trunks

• Choice of Handset Analogue or Digital

The Aastra telephone system supports two types of handset as a standard feature. Customers can choose from the range of Aastra Digital Office handsets for full system features, or any type of Analogue Handset, whether corded or wireless with limited feature functionality.   The selection of Digital handsets provided by Aastra/Positive IT are listed later in this document.
Optional Handsets - Aastra Intelligate can be upgraded to use Digital DECT / Office IP / Hard and Soft Phone SIP Handsets.
Optional Headsets – Aastra Intelligate Office Handsets can be upgraded to offer both corded and wireless headset functionality.

• Choice of Line Infrastructure Analogue or Digital

The Aastra telephone system supports 2 types of line infrastructure as a standard feature. Customers can choose from either Analogue Lines, BRA ISDN2e or PRA ISDN30e* Digital Lines, based on requirements.
Optional IP Infrastructure – Aastra Intelligate is compatible with IP SIP Trunking, which can offer more lines where physical infrastructure is prohibited and cost savings are essential.

• Phonebook / Abbreviated Dialling / Dialling By Name (Alpha Dialling)

Through three phones books: Public / Private and Internal, you can forget numbers and dial by name as apposed to number, in addition Public Phonebook entry can be dialed using an abbreviated number.

• CLIP with Alpha Tagging**

Alpha tagging of telephone numbers using the Phonebook allows you the telephone system to identifier callers by CLI (Caller Line Identity) so that the name of the company/caller is displayed instead of their number.

• Call Register (Missed Calls/Dialed Calls)**

A basic call register built into the phone menu allows identification of calls missed and dialed.

• Individual Call Management (Transfer / Broker / Conference** / Call Waiting / Divert and Forward**)

Call management can be controlled by the handset user, calls can be transferred internally and externally, the caller can choose to broker between two callers or enter a conference with all callers. Call Waiting ensures additional call management where resources are limited.   The door key allows calls to be manually forwarded or diverted to multiple locations.

• Busy/Presence Indicator

All Aastra Office phones apart from the Office 10, 25, 60 feature a busy LED indicator which allow multi functionality. This includes:  Speed Dial, Function, Team and Line Keys.

• Courtesy Message

A Courtesy message can be automatically played to answered calls while they are queued for the operator.  For example: “Thank you for calling Positive IT, your call is important to us, please wait while we transfer you to an available operator.

• Music on Hold

On board Music on Hold providing generic customer service based messages for callers on hold.

• Standard Voice Mail
  Basic mailbox facilities for each extension with the facility for three greetings.

• Internal Text Messaging
  Basic text messaging facility across all office phones for internal notification.

• Announcement Facility
  Basic Tannoy/Public Address system for all phones within large office environments.

Telephone Systems Optional Features

The telephone system is the base of the communications infrastructure, through additional applications and features the telephone system can become an integral part of your business offering flexibility, control and management of your resources.
The Aastra telephone system is scalable to offer the following features to enhance your communications experience:

For more information on any of these optional features please contact your account manager.

• DECT – Digitally Enhanced Cordless Telephone

Through DECT technology, cordless telephony can improve the mobility of your workforce, with
full feature transparency.

• Auto attendant / Advanced Voice Mail Services

An auto attendant can serve many functions, allow your customers to choose quickly their call destination. Free up departments that are currently call dependant. Provide key information to multiple callers without the need to tie up staff resources.
Examples Includes: Department Oriented Businesses, Limited Reception Services, Out of Hours Call Management.

• Information on Hold

Professional Voice Over Artists to advertise your company’s products and services while callers are on hold.

• Computer Telephony Integration (CTI)

Integration with customer/supplier database can enhance your Customer Relationship Management (CRM). Know who is calling and pop the customer database on screen to improve your customer service. Telesales opportunities are doubled by dialing from screen, and logging calls and information in your database.
Examples include: Call Centre Services, Telesales, Customer Relationship Management, Finance and Account Management.

• Call Logging

Call logging allows a business to manage their telecommunication infrastructure, through monitoring usage and abuse, while improving customer service through employee productivity.
Examples include: Managed Offices, Hotel Services, Shared Office Environments.

• Call Recording

In competitive, fast moving business environments, call recording can be used to enhance security, transactional analysis and performance monitoring.
Examples include: Financial Business Advise, Telesales and Customer Service

• GSM Gateway

Take advantage of LCR to route specific mobile calls over the mobile phone network to benefit from reduced call charges and free up fixed line infrastructure. Positive IT use GSM Gateways along with our business mobile offerings to provide mobile network connectivity.

• Voice over IP (VoIP) / IP Telephony

With the convergence of Voice and Data the telephone system market has had to embrace IP based communication. VoIP can bring many benefits to your telephone system which include: networking of company telephone systems, centralisation and sharing of infrastructure, free calling and handset independence.

Examples Include: Small/Branch Office Connectivity, Wi-FI handsets, Geographic Numbers, Location Independence.

• Door Entry Control

For environments with limited reception facilities or security entry systems, door entry control can be integrated within the telephone system to provide telephone based security at multiple door entry points. In environments that allow for regular visitors, code entry can be added to provide additional override if required.

Examples Include: School Door Entry, Security Checkpoints, Gate Security, Secure Environments.

Audible Notifications
Analogue Bells / Sirens can be added to the system for additional louder ringing notification.