Digital Telephone Systems

The key to customer service

The first words ever spoken on the telephone were, by Alexander Graham Bell in 1876 were “Mr Watson, come here, I want to see you.”

The technology has come a long way since then. But the desire to connect with people has remained the same.
Our business is dedicated to connecting yours to your customers in the most efficient, helpful, and cost effective way possible.

Since 1999 Positive IT has earned a reputation as a leading telephone systems provider in South Wales and the South West of England.

From small offices to large corporations

We are specialists at installing telephone systems for businesses and organisations in the private and public sector, from small offices to SMEs, large corporates and multi-site businesses.

We are telephone system providers for all sectors including leading tourism attractions, Top 100 Companies, transport, retail, education, leisure, hospitality, call centres, B2B, and professional services.
If you ever need to move office we’ll make sure that there is no downtime when the lines are transferred.

Leading technology

Our integrated approach is aimed at making the latest technology serve your business needs.

We can analyse your call traffic too and help you save money by configuring the digital telephone system to route your calls intelligently, choosing the least cost route, whether this is through ISDN, Internet or Mobile networks.

There are lots of other options too. Things like having music or information while a caller is on hold. And integrating your incoming numbers to a database so you can see who’s calling. Then there are monitoring controls, like call logging, call monitoring and call recording. We can help you with all of these functions and many more.

Where we work

Our engineers work across South Wales, from Pembrokeshire and Carmarthenshire right across to Swansea, Bridgend, Cardiff and Newport.

We are also Welsh speakers. If you would like to deal with us in Welsh then please ask.

We are an accredited supplier and partner for several leading brands, including Aastra, Samsung, Panasonic, and Mitel digital telephone systems, all of which are “future proofed” and offer independent and impartial guidance.

Free site visit

We offer a free site visit to assess your needs can advise you on the best systems to enhance the performance of your business or organisation.

Give us a call on 0871 644 0244

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